Beyond persuasive representations of facts: “Figuring out” what sustainable value creation means in practice

Purpose: Although accounting and reporting visualisations (i.e., graphs, maps and grids) are often used to veil organisations’ untransparent actions, these practices perform irrespectively of their ability to represent facts. In this research, we explore accounting and reporting visualisations beyond their persuasive and representational purpose. Design/Methodology/approach: By building on previous research on the rhetoric of visualisations, we illustrate how the design of accounting visualisations within integrated reports engages managers in a recursive process of knowledge construction, interrogation, reflection, and speculation on what sustainable value creation means. We articulate our theoretical framework by developing a longitudinal field study in IFCO, a medium size company operating in the fashion industry. Findings: This research shows that accounting and reporting visualisations do not only contribute to creating unclear and often contradicting representations of organisations' sustainable performance but, at the same time, “open up” and support managers’ unfolding search for ‘sustainable value’ by reducing its unknown meaning into known and understandable categories. The inconsistencies and imperfections that accounting and reporting visualisations leave constitute the conditions of possibility for the interrogation of the unknown to happen in practice, thus augmenting managers’ questioning, reflections, and speculation on what sustainable value means. Originality/Value: This study shows that accounting and reporting visualisations can represent good practices (we are not saying a ‘solution’) through which managers can re-appreciate the complexities of measuring and defining something that is intrinsically unknown and unknowable, especially in contexts where best practices have not yet consolidated into a norm. Topics such as climate change and sustainable development are out there and cannot be ignored, cannot be reduced through persuasive accounts and, therefore, need to be embraced.